LuminoSana Support

How can we help you?

Ask your question right here in the chat. You get a first answer straight away, and our team is there for you in person.

Direct help

Start a chat

Dennis, our AI assistant, answers you straight away, around the clock. If he cannot help, our team takes over and you get the answer by email.

Support chat on Telegram

The same assistant, the same team, on your phone. One conversation that stays with you.

Open Telegram


Talk to us

Our support team

Book a support call

15 minutes · with our support team

A video call with one of our experts, about your product or your order.

Choose a time

Oliver Schacke

Book a live call

30 minutes · with Oliver Schacke

Speak directly with Oliver Schacke, who developed the technology. We open times only a few days ahead.

Choose a time

Community

Drop into the café

Our open Zoom room for the community, day and night. You need no appointment, just walk in.

Enter the café

Follow our Telegram channel

News and background, first hand. If you want to join in, the comments take you into the group.

Open the channel

Come into the Academy

Courses to go deeper, and the exchange with others. You need an account for this.

To the Academy

Manuals to read up on

Power Capsule

The complete manual with every function and voice command.

Manual (PDF)

Sphere

Activation, use and everything that matters about your Sphere.

Manual (PDF)

Cube

The complete manual with every function and command.

Cube Silver (PDF) Cube Gold (PDF)

With Dennis, our AI assistant, you get your answer straight away. If it needs a person, we usually reply within 24 to 48 hours.